Email is a suitable tool, especially because you can use screenshots, links, etc. to describe the problem, which significantly speeds up the resolution.
Email is also suitable in situations when you are getting to know ATS Recruitis and have many questions about functionality, "what if" scenarios, etc. In such cases, we recommend collecting several such questions and sending them to us once a day or every few days.
We typically respond no later than the second business day.
This email is used for automatic ticket creation on the Freshdesk support portal.
More about this portal can be found in these articles: