Customer support portal - introduction
Customer support portal
The primary way to contact us for requests to the support team is through the Recruitis.io ATS customer support portal located at https://recruitis.freshdesk.com/.
When to use the customer support portal and what are the benefits?
You can contact us through the portal when:
- chcete nahlásit nějakou chybu,
- you need to explain the use of specific ATS features,
- you would like to give us feedback or have a suggestion for improvement.
Of course, you can also use e-mail or phone in all the situations mentioned, but the customer support portal brings added value in that you can clearly see all your requests in one place, including what stage of the solution they are currently in. Requests come to us in the form of so-called tickets, which our customer support team processes in the shortest possible time (according to our SLA) and informs you about the progress or result via the portal. And so that you don't miss a thing, you will always be notified by e-mail of any changes regarding your request.
And if in the future you should come across a problem that you have already solved with us once, you simply log in to the portal and find the solution in the history of your requests. No more lengthy reading of email communications and searching for who from Recruitis.io helped you back then.
For more information and tutorials on the support portal, visit these links: